Refund & Cancellation Policy
1. Cancellations by Users
- Users may receive a full refund for cancellations made at least 24 hours prior to the scheduled consultation.
- Cancellations made after this period, or no-shows, shall not be eligible for a refund.
2. Cancellations by Providers
- In the event that a Provider cancels, Users shall be entitled to a full refund or, at the User’s discretion, a rescheduled consultation at no additional cost.
3. Rescheduling
- Users may request to reschedule their consultation prior to the scheduled time, subject to Provider availability.
4. Refund Process
- Refunds will be processed to the original method of payment within seven (7) to ten (10) business days from approval.
5. Non-Refundable Cases
- The consultation has been completed;
- Dissatisfaction arises solely from personal preference or subjective expectations
- The User has violated these Terms.
6. Disputes
- Any disputes related to refunds must be submitted in writing to support@expertconnect.world within three (3) business days following the consultation. The Company will review and resolve such disputes at its sole discretion.
Contact Information
SID Online Services Private Limited
Email: support@expertconnect.world