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1. Introduction

Welcome to Expert Connect (“Platform”), which is operated by SID Online Services Private Limited (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User” or “you”) and the Company governing your access to and use of the Platform, including our mobile application, website, and all associated features, tools, and services.

By creating an account, accessing, or utilizing the Platform, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund & Cancellation Policy, which are incorporated herein by reference. If you do not agree to these Terms, you are prohibited from using the Platform.

2. Description of the Platform

Expert Connect serves as a digital technology platform that facilitates communication between service providers (“Providers”) and service recipients (“Users”) through integrated communication tools, which may include, but are not limited to, video conferencing, audio calls, and instant messaging.

The Company acts solely as a technology intermediary. The Company is not a party to any agreement, contract, or engagement between Users and Providers. Providers operate as independent contractors and are solely responsible for the quality, legality, and accuracy of the services they provide.

3. Eligibility
  • Are at least eighteen (18) years of age or the age of majority in your jurisdiction;
  • Have the legal capacity to enter into a binding contract;
  • Will comply with all applicable local, state, and national laws, rules, and regulations.

The Company reserves the right to deny or restrict access to the Platform if eligibility requirements are not met.

4. Account Registration

To access certain features of the Platform, you must create an account and provide accurate, current, and complete information.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

You agree to promptly update your account information to ensure its accuracy.

The Company reserves the right to suspend, restrict, or terminate accounts at its discretion in cases of suspected fraud, misconduct, or breach of these Terms.

5. Role of the Platform
  • The Company does not provide professional services.
  • Providers are not employees or agents of the Company.
  • The Company does not guarantee the competence, suitability, availability, or outcomes of services rendered by Providers.
6. Payments
  • Fees for services are determined by Providers or as displayed within the Platform.
  • All payments must be processed exclusively through the Platform’s designated payment gateway.
  • Refunds, if applicable, shall be processed strictly in accordance with our Refund & Cancellation Policy.
  • The Company may deduct applicable service or transaction fees from Provider payouts.
7. User Responsibilities
  • Utilize the Platform lawfully and solely for its intended purpose;
  • Treat Providers with courtesy and respect;
  • Refrain from reproducing, distributing, or disclosing any consultation content without prior written consent from the relevant party.
8. Provider Responsibilities
  • Deliver services with reasonable skill, care, and professionalism;
  • Maintain all licenses, certifications, or authorizations required under applicable law;
  • Provide accurate information regarding their qualifications, expertise, and availability.
9. Prohibited Activities
  • Engage in unlawful, fraudulent, or abusive conduct;
  • Harass, threaten, or exploit any User or Provider;
  • Upload, transmit, or distribute harmful, offensive, or malicious content;
  • Attempt to circumvent or bypass the Platform’s payment or security systems.
10. Intellectual Property

All intellectual property rights in the Platform, including but not limited to software, trademarks, content, graphics, and design, are owned or licensed by SID Online Services Private Limited. You are granted a limited, non-transferable, non-exclusive license to use the Platform solely for personal or internal business purposes.

11. Disclaimers

The Platform and all related services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. The Company expressly disclaims all warranties regarding the quality, reliability, accuracy, or results of services provided by Providers.

12. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of the Platform. Our total aggregate liability, if any, shall not exceed the total amount paid by you through the Platform in the three (3) months preceding the claim.

13. Termination

The Company reserves the right to suspend or terminate your account and access to the Platform, with or without notice, if you breach these Terms, engage in prohibited activities, or for any reason deemed necessary to protect the Platform, its Users, or Providers.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Vijayawada, Andhra Pradesh, India, without regard to conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the competent courts of Vijayawada, Andhra Pradesh, for any disputes arising under these Terms.

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